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Cookies policy

Last updated: January 2025

Introduction

This Cookie Policy explains how Self Vibe Technologies Limited uses cookies and similar tracking technologies on our website and platform. We want to be transparent about the data we collect, how we use it, and how you can control your cookie preferences.

By using our website and services, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings or our cookie preference center.

Quick Summary: We use cookies to make our website work properly, understand how you use our services, and provide you with a personalized experience. You can control which cookies we use through your preferences.

What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, making your next visit easier and the site more useful to you.

Session Cookies: These are temporary cookies that are deleted when you close your browser. They help us remember what you're doing as you move between pages.
Persistent Cookies: These remain on your device for a set period or until you delete them. They remember your preferences and settings for future visits.
First-Party Cookies: These are set by our website directly and can only be read by us.
Third-Party Cookies: These are set by other companies whose services we use on our website, such as analytics or advertising providers.

Similar Technologies: We also use similar technologies like web beacons, pixels, and local storage, which work in comparable ways to cookies.

Cookies we use

We categorize our cookies into four main types based on their purpose:

Essential Cookies

Required for the website to function properly. Cannot be disabled without affecting site functionality.

Performance Cookies

Help us understand how visitors use our website so we can improve performance and user experience.

Functional Cookies

Remember your preferences and personalize your experience on our website.

Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Essential cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and form submissions.

Cookie NamePurposeDuration
sv_sessionMaintains your login sessionSession
sv_csrfSecurity protection against CSRF attacksSession
sv_cookie_consentRemembers your cookie preferences1 year
sv_load_balancerRoutes requests to the correct serverSession

Note: Essential cookies cannot be disabled as they are required for the website to function. Blocking these cookies may prevent you from using our services.

Performance cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and user experience.

Cookie NameProviderPurposeDuration
_gaGoogle AnalyticsDistinguishes unique users2 years
_ga_*Google AnalyticsCollects usage statistics2 years
sv_analyticsSelf VibeTracks feature usage and performance30 days
hotjar_*HotjarUser behavior analysis1 year

Data Collection: Performance cookies collect information such as which pages are visited most often, how long users spend on each page, and any error messages encountered.

Functional cookies

These cookies allow our website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we use.

Cookie NamePurposeDuration
sv_languageRemembers your language preference1 year
sv_themeRemembers your theme preference (light/dark)1 year
sv_timezoneStores your timezone for appointment scheduling6 months
sv_dashboard_layoutRemembers your dashboard customizations1 year

Personalization: Functional cookies help us provide a more personalized experience by remembering your preferences and settings across visits.

Marketing cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.

Cookie NameProviderPurposeDuration
_fbpFacebookFacebook advertising and analytics3 months
_gcl_auGoogle AdsGoogle advertising conversion tracking3 months
sv_utmSelf VibeTracks marketing campaign effectiveness30 days
linkedin_*LinkedInLinkedIn advertising and insights1 year

Advertising: Marketing cookies help us show you relevant advertisements on our website and other websites you visit. They also help us understand which ads are most effective.

Opt-Out: You can opt out of marketing cookies through your cookie preferences or by using industry opt-out tools like the Digital Advertising Alliance's opt-out page.

Third-party cookies

We work with trusted third-party service providers who may set cookies on our website to provide their services. These companies have their own privacy policies governing their use of cookies.

Google Services

We use Google Analytics, Google Ads, and other Google services that may set cookies.

Privacy Policy: policies.google.com/privacy

Facebook/Meta

We use Facebook Pixel and other Meta advertising tools for marketing purposes.

Privacy Policy: facebook.com/privacy/policy

Hotjar

We use Hotjar for user behavior analysis and website optimization.

Privacy Policy: hotjar.com/legal/policies/privacy

Intercom

We use Intercom for customer support and communication.

Privacy Policy: intercom.com/legal/privacy

Managing cookies

You have several options for managing cookies on our website:

Cookie Preference Center: Use our cookie preference center to choose which types of cookies you want to accept. You can access this through the cookie banner or the link in our website footer.
Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these options in the "Privacy" or "Security" section of your browser settings.

Browser-Specific Instructions:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Important: Disabling certain cookies may affect the functionality of our website and prevent you from using some features.

Updates to this policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Notification: We'll notify you of significant changes by updating the "Last updated" date at the top of this policy and, where appropriate, by email or through our website.
Review: We recommend reviewing this policy periodically to stay informed about how we use cookies.
Continued Use: Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

Version History: We maintain a record of significant changes to this policy for transparency and compliance purposes.

Contact us

If you have questions about our use of cookies or this Cookie Policy:

Email: privacy@selfvibe.io
Phone: +27 11 123 4567
Address: Self Vibe Technologies Limited, PO Box 12345, Johannesburg, 2000, South Africa
Data Protection Officer: dpo@selfvibe.io

Response Time: We aim to respond to all cookie-related inquiries within 5 business days.

Additional Resources: For more information about cookies in general, visit allaboutcookies.org or cookiepedia.co.uk.