Self Vibe Terms of Use

Introduction

Welcome to Self Vibe! These Terms of Use ("Terms") govern your access to and use of Self Vibe's website, mobile applications, and related services (collectively, the "Services") operated by Self Vibe Limited ("Self Vibe", "we", "us", or "our").

Self Vibe is a leading beauty and wellness platform serving customers across Africa, connecting clients with professional service providers in South Africa, Nigeria, Kenya, Ghana, and other African markets.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

Acceptance of Terms

By creating an account, accessing, or using Self Vibe's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

These Terms constitute a legally binding agreement between you and Self Vibe. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

You must be at least 18 years old to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian.

Services Overview

Self Vibe provides a digital platform that connects clients with beauty and wellness service providers across Africa. Our Services include:

• Online booking and appointment scheduling
• Service discovery and provider search
• Payment processing and transaction management
• Review and rating systems
• Customer support and communication tools
• Business management tools for service providers

We act as an intermediary platform and do not directly provide beauty or wellness services. All services are provided by independent third-party providers ("Partners") who use our platform.

Account Management

Account Creation

To access certain features of our Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account

Account Security

You are responsible for all activities that occur under your account. We recommend using strong passwords and enabling two-factor authentication where available. Self Vibe is not liable for any loss or damage arising from unauthorized use of your account.

Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others, including intellectual property rights
• Upload or transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use our Services for fraudulent or deceptive purposes
• Interfere with or disrupt the operation of our Services
• Create fake accounts or impersonate others
• Spam or send unsolicited communications through our platform

Intellectual Property

The Self Vibe platform, including its design, functionality, content, and technology, is owned by Self Vibe and protected by intellectual property laws. This includes:

• Trademarks, logos, and brand elements
• Software, algorithms, and technical systems
• Content, text, graphics, and multimedia materials
• User interface and user experience designs

You are granted a limited, non-exclusive, non-transferable license to use our Services for their intended purpose. You may not copy, modify, distribute, or create derivative works based on our intellectual property without explicit written permission.

Third-Party Content

Our Services may contain content provided by third parties, including service providers, users, and external partners. We do not control or endorse third-party content and are not responsible for its accuracy, completeness, or appropriateness.

Third-party content is the responsibility of its respective owners. If you believe any content violates these Terms or applicable laws, please contact us immediately.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with applicable African data protection laws, including South Africa's POPIA, Nigeria's NDPR, and Kenya's Data Protection Act. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

Payment Terms

Self Vibe facilitates payments between clients and service providers. Payment terms include:

• Payment Processing: We use secure, PCI-compliant payment processors
• Accepted Methods: Credit cards, debit cards, mobile money, and other local payment methods
• Currency: Payments are processed in local African currencies where available
• Fees: Service fees and transaction charges are clearly disclosed before payment
• Receipts: Electronic receipts are provided for all transactions

You authorize us to charge your selected payment method for all fees and charges incurred through your use of our Services.

Cancellation and Refunds

Cancellation and refund policies vary by service provider and are clearly displayed during the booking process. General guidelines include:

• Cancellation Window: Most services allow free cancellation up to 24 hours before the appointment
• Late Cancellations: Cancellations within 24 hours may incur fees
• No-Shows: Failure to attend appointments may result in full charges
• Refund Processing: Approved refunds are processed within 5-10 business days
• Dispute Resolution: Disputes are handled through our customer support team

Disclaimers and Warranties

Our Services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of content
• Warranties that our Services will be uninterrupted or error-free
• Warranties regarding the quality of services provided by third-party providers

We do not guarantee the availability, quality, or safety of services provided by Partners on our platform. Users engage with service providers at their own risk.

Limitation of Liability

To the maximum extent permitted by applicable law, Self Vibe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or property damage
• Emotional distress or reputational harm

Our total liability for any claims arising from your use of our Services shall not exceed the amount you paid to Self Vibe in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Self Vibe, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Content you submit or transmit through our Services

Termination

Either party may terminate this agreement at any time. You may delete your account through your account settings or by contacting customer support.

We may suspend or terminate your access to our Services immediately, without prior notice, if you violate these Terms or engage in conduct that we determine to be harmful to our platform or other users.

Upon termination, your right to use our Services will cease immediately. Provisions that by their nature should survive termination will remain in effect, including intellectual property rights, disclaimers, and limitation of liability.

General Terms

Governing Law

These Terms are governed by the laws of South Africa, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of South African courts.

Modifications

We reserve the right to modify these Terms at any time. We will notify users of material changes through email, platform notifications, or by posting updated Terms on our website. Continued use of our Services after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Contact Information

If you have questions about these Terms or need support, please contact us: