Self Vibe partner terms

Welcome to Self Vibe! These Partner Terms of Business govern your relationship with Self Vibe Technologies Limited and your use of our platform and services as a business partner.

By registering as a partner or using our services, you agree to be bound by these terms, our Privacy Policy, and any additional terms that may apply to specific services.

These terms are specifically designed for beauty and wellness professionals operating in the African market, taking into account local business practices and regulatory requirements.

As a Self Vibe partner, you maintain your independence as a business owner while leveraging our platform to enhance your operations. We provide technology solutions; you provide the services to your clients.

Key aspects of our partnership:

• You remain responsible for your business operations and client relationships
• We provide software tools and payment processing capabilities
• You set your own prices and service offerings
• We facilitate bookings and payments but don't control your business decisions

This partnership model ensures you maintain control over your business while benefiting from our technology platform.

Our platform includes several integrated services designed to support your business:

Our booking system allows your clients to schedule appointments online while giving you full control over your availability and booking policies.

Booking features include:

• Real-time availability display
• Automated confirmation and reminder messages
• Cancellation and rescheduling management
• Waitlist functionality for popular time slots
• Group booking capabilities
• Integration with your existing calendar systems

You maintain full control over your booking policies, including cancellation terms, advance booking requirements, and availability windows.

We provide secure payment processing services that comply with South African financial regulations and international security standards.

Payment processing includes:

• Credit and debit card processing
• Mobile payment solutions (including local providers)
• Automated invoicing and receipt generation
• Refund and chargeback management
• Multi-currency support for international clients
• Integration with local banking systems

Payment Terms: We collect payments on your behalf and transfer funds to your designated bank account according to our payment schedule, minus applicable processing fees.

Fees: Payment processing fees are clearly disclosed and competitive with industry standards. No hidden charges or surprise fees.

For partners requiring physical payment terminals, we offer modern, secure card readers that integrate seamlessly with our platform.

Terminal features:

• Contactless payment support (tap-to-pay)
• Chip and PIN card processing
• Mobile connectivity options
• Receipt printing capabilities
• Integration with your Self Vibe account
• Regular security updates and compliance

Terminal Rental: Terminals are available on a rental basis with competitive monthly rates. No long-term contracts required.

The Self Vibe Store allows you to sell retail products alongside your services, creating additional revenue streams for your business.

Store features include:

• Product catalog management
• Inventory tracking and alerts
• Online and in-person sales capabilities
• Integration with appointment bookings
• Automated tax calculations
• Sales reporting and analytics

You maintain full control over your product pricing, descriptions, and availability. We simply provide the platform to showcase and sell your products.

We continuously develop additional services to support your business growth:

You retain ownership of all content you upload to our platform, including business information, service descriptions, photos, and client data.

Your Responsibilities:

• Ensure all content is accurate and up-to-date
• Respect intellectual property rights of others
• Comply with local advertising and business regulations
• Maintain professional standards in all communications

Our Rights: You grant us a limited license to display your content on our platform and in marketing materials (with your permission) to promote our services.

Under data protection law, both you and Self Vibe act as independent data controllers for different aspects of data processing.

You are the controller for:

• Your client's personal information and treatment records
• Business decisions about data collection and use
• Compliance with client consent requirements
• Data retention policies for your business records

We are the controller for:

• Platform usage analytics and system performance data
• Account security and fraud prevention measures
• Service improvement and feature development
• Legal compliance and regulatory reporting

When processing your clients' data on your behalf, we act as a data processor under your instructions as the data controller.

Our processing activities include:

• Storing client appointment and contact information
• Processing payments and generating receipts
• Sending automated appointment reminders
• Generating business reports and analytics

Data Processing Agreement: Our data processing activities are governed by a separate Data Processing Agreement that forms part of these terms, ensuring compliance with POPIA and GDPR requirements.

We may access your account data in limited circumstances to provide support, ensure platform security, and comply with legal obligations.

Permitted access scenarios:

• Technical support and troubleshooting (with your permission)
• Security incident investigation and response
• Legal compliance and regulatory requirements
• Platform maintenance and system updates

Access Controls: All data access is logged, limited to authorized personnel, and subject to strict confidentiality requirements.

Your Rights: You can request details of any data access and receive copies of your data at any time through your account dashboard or by contacting support.

Our pricing structure is transparent and designed to grow with your business:

No Hidden Fees: All charges are clearly disclosed upfront. No setup fees, monthly minimums, or surprise charges.

Fee Changes: We will provide 30 days' notice of any fee changes, and you can downgrade or cancel your subscription at any time.

We handle all payment processing and provide regular payouts to your designated bank account:

Refunds and Chargebacks: In case of refunds or chargebacks, the amount will be deducted from future payouts or charged to your registered payment method.

We're committed to resolving any issues quickly and fairly:

Emergency Support: For urgent technical issues affecting your business operations, we provide 24/7 emergency support through our priority hotline.

Key terms used throughout these Partner Terms:

These terms should be interpreted as follows:

• Governing Law: These terms are governed by the laws of South Africa and comply with the Protection of Personal Information Act (POPIA).
• Language: The English version of these terms is the authoritative version. Any translations are provided for convenience only.
• Severability: If any provision is found to be unenforceable, the remaining provisions will continue in full force.
• Updates: We may update these terms from time to time. Significant changes will be communicated with 30 days' notice.
• Contact: For questions about these terms, contact us at legal@selfvibe.io or +27 11 123 4567.

By continuing to use our platform, you acknowledge that you have read, understood, and agree to be bound by these Partner Terms of Business.